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Billing/payment information

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*Note: Marion County Utilities warns residents and businesses about utility scam phone calls - click for information.

Billing

Monthly utility bills are due and payable when rendered. Your bill will indicate the water and/or wastewater base charges and water gallons used (in thousands). The meter number is referenced on your bill for your information. Delinquent accounts will be assessed a late charge. If you have a previous balance, your bill will show a cutoff date. Please contact our office if you feel the previous balance listed is an error. Base charges will continue to be assessed regardless of whether your service is connected or disconnected. A graph showing your consumption over the past twelve months is printed on your bill for your records.

Non-payment of services

Previous balances that are not paid prior to the cutoff date indicated on your statement will be subject to service being disconnected. Along with the previous balance, a reconnection fee will be assessed before service can be restored. Payments made during business hours will most likely have service restored the same day. After-hours requests will be processed until 10 p.m. and will be subject to an after-hours reconnection charge. Service requested after 10 p.m. will not be restored until the next day. All after-hours requests must be paid by 10 a.m. on the next business day.

Discontinuance of service

Requests to discontinue service must be submitted in writing via email, fax or mail. Allow two to three business days for processing. Click here for a disconnection request. Please confirm that your request has been received.

Forms

Disconnection authorization form
Deposit receipt and service agreement form