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Marion County Public Library System staff care about the well-being of our community. Though we are closed to public entry, we are still here to help. Below are answers to some of the questions that we are asked most frequently. Please give us a call or email us if you have additional questions. Staff will respond within a short period of time.

Library Resources
How does the library's curbside pickup service work?
  ■  Call your library to request materials.
  ■  Library staff will gather your materials, check them out and let you know when they will be available for pickup.
  ■  When the items are ready for pickup, drive to your library's curbside pickup area, remain in your vehicle and call your library to let staff know that you are in the pickup area.
  ■  Library staff will deliver the items to you in the curbside pickup area.

I received a notice that the materials I requested are being held for me and are ready to be picked up.
Call your library to make arrangements for pickup.

I want to return my books. How can I do that if you are closed?
Hold onto your materials until we resume regular operating hours. Fines will not accrue while the library buildings are closed. Book drops are open at all library locations.

How can I stay updated about what is going on with the library?
We post updates on the library homepage, Facebook and LibraryAware. If you subscribe to any of the newsletters in LibraryAware, you will automatically receive emails that highlight what is going on at the library, such as library closures and upcoming programs.

Can I bring in used book donations while you are closed?
Book donations are not being accepted while the libraries are closed. We appreciate donations to the library collections and to our Friends of the Library groups and ask that you hold all donations until regular operating hours resume.

How can I get a book to read?
Our library offers online sources for e-books that you can access from the comfort of your home, 24/7, with your library card.

How do I get a library card?
Call or email the library and staff will help you get a library card.

I have a library card, but it is expired. How can I renew it?
Call or email the library and staff will renew your library card.

I miss my library book club! Is there anything offered virtually?
We miss them, too, and are working to offer our book clubs virtually. In the meantime, take a look at these sites recommended by Time Magazine.

I need to find an Accelerated Reader book for my child. How do I do that?
Have a look at Renaissance Accelerated Reader Bookfinder. Library staff uses this resource to determine what reading level a book is and to see if there is an Accelerated Reader test for the book.

I am looking for something to do. I would love to learn a new language or do something with my time at home. Any ideas?
What better time than now to learn a new language, try a new craft or to get to that home improvement project you’ve put on hold until you have some time! With Pronunciator language database, you will find more than 150 languages that you can learn. Get in touch with your creative side with Hobbies and Crafts Reference Center. And for home maintenance projects, click into our Home Improvement Reference Center. Enjoy!

How can I help my children with their homework?
Try these library databases or recommended websites:
  ■  Databases by Subject/Youth Materials
  ■  Education and Test Preparation
  ■  Khan Academy
  ■  Khan Academy for Kids

My children need something to do. Is there anything the library offers virtually?
Yes! In times of stress, books can offer the perfect vehicle for comfort, whether sitting comfortably together and reading aloud or sitting alone. Either way, let the adventure unfold. Here are a few online suggestions for your family:
■  Attend a library story time online! Your favorite library staff have created a number of very special story times. Enjoy the stories, music and fun on the library’s Facebook page.
■  Check out TumbleBooks Library. Children will love the picture books that are animated, read and sung to them!
■  Experience a book lover’s paradise with Novelist Plus! This amazing resource offers so many suggestions for books for all ages that no one will leave disappointed. Find read-alouds and read-alikes--there’s something for everyone! Once you find a title, head to our digital sources to see if it is available.
■  And if your child loved the last book and wants something similar, NextReads Library Aware Newsletters are for you!
■  Check out the library's digital media. Download old favorites from Freading, new favorites from Axis 360 or audiobooks from RBDigital.
■  The library also has wonderful resources for activities for children! The Hobbies and Crafts Reference Center offers videos and articles for hands-on activities and with ABC Mouse, children can explore art, music, math and more.

Community Resources
How can I complete the census?
You can complete the census by visiting the Census website. If you have questions about the completion of your form, call 844-330-2020 (English) or 844-468-2020 (Spanish).

My hours have been reduced at work and I need help. Where/how can I file for reemployment?
Reemployment benefits are handled through the Florida Department of Economic Opportunity. Before you file, review this document to see if you qualify. If you qualify, access CONNECT and file your claim with the Reemployment Assistance Service Center. You can also get assistance by calling 1-800-681-8102 or 1-800-204-2418. When you call, you will need: Social security number, driver’s license or state ID, your past 18 months of employment, including name of employer, separation reason, and earnings and dates of employment. If you are not a U.S. citizen you will also need work authorization. Military employees will need DD-214 member 2, 3, 4, 5, 6, 7 or 8. Federal government employees need a SF 8 or SF 50.

How can I get my IRS forms? I usually get them at the library.
Income tax information and forms are available on the IRS website.

I need help. Where can I turn locally for assistance?
Many local organizations are available to assist during these difficult times:
  ■  Marion County Social Services
  ■  United Way of Marion County Florida
  ■  Community Foundation Ocala/Marion County
  ■  Marion County Shelters
  ■  Marion County Food Banks
  ■  Low Income Home Energy Assistance Program

I have a small business and I need assistance. Where do I turn for help?
The Ocala/Marion County Chamber and Economic Partnership and the United States Chamber of Commerce are excellent resources for small businesses during these troubled times.

I don’t need help but would like to help others. Where/how can I help?
The Community Foundation Ocala Marion County has provided a list of local non-profit agencies that are in need of assistance.