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Calling 911: What to expect

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Calling 911: What to expect

When you call 911, the operator will calmly say "911, where is your emergency?" Within 60 seconds, the
information you give is relayed to a dispatcher who sends emergency crews your way.

Dispatchers are often the unnoticed heroes; but their work is hardly meaningless. They work 12-hour shifts and dispatch crews to an average of 1200 emergencies each day, bringing new meaning to multi-tasking and quick-thinking. They are also emergency medical dispatchers trained to give life-saving information like CPR instructions over the phone.

Emergency call tips:

* When an emergency arises, call 911 immediately. Notify your neighborhood gate guard later, and don't assume someone else has called for help. Emergency responders can't help you, if 911 is not activated.
* When calling 911, expect to answer questions. But remember, while you give additional information, dispatchers have already sent emergency crews your way.
* Write your telephone number, numeric address and brief directions to your house on a notepad and keep a notepad next to every phone in the house. This may sound silly, but during an emergency situation, you may panic and forget basic information.
* Make sure your house number is visible from the road.