Calling 911: What to expect

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Calling 9-1-1: What to expect

When you call 9-1-1, the operator will calmly say "9-1-1, what is your emergency?" Within 60 seconds, the
information you give is relayed to a dispatcher who sends emergency crews your way.

Dispatchers are often the unnoticed heroes; but their work is hardly meaningless. They work 12 hour shifts and dispatch crews to an average of 1200 emergencies everyday, bringing new meaning to multi-tasking and quick-thinking. They are also Emergency Medical Dispatchers trained to give life-saving information like CPR instructions over the phone.

Emergency call tips:

* When an emergency arises, call 9-1-1 immediately. Notify your neighborhood gate guard later, and don't assume someone else has called for help. Emergency responders can't help you, if 9-1-1 is not activated.
* When calling 9-1-1, expect to answer questions. But remember, while you give additional information, dispatchers have already sent emergency crews your way.
* Write your telephone number, numeric address and brief directions to your house on a notepad and keep a notepad next to every phone in the house. This may sound silly, but during an emergency situation, you may panic and forget basic information.
* Make sure your house number is visible from the road.