|View our customer guide here|
Non-payment of services
Previous balances that are not paid prior to the cutoff date indicated on your statement will be subject to service being disconnected. Along with the previous balance, a reconnection fee will be assessed before service can be restored. Payments made during business hours will most likely have service restored the same day. After-hours requests will be processed until 10 p.m. and will be subject to an after-hours reconnection charge. Service requested after 10 p.m. will not be restored until the next day. All after-hours requests must be paid by 10 a.m. on the next business day.
Discontinuance of service
Requests to discontinue service must be submitted in writing via email, fax or mail. Allow two to three business days for processing. Access a disconnection request form here. Please confirm that your request has been received.